3 Digit Unique Survey Code (if you have multiple vehicles, you will have received multiple status update emails with different vehicle-specific codes)
EcoDiesel Vehicle Involved
2014 Dodge Ram
2015 Dodge Ram
2016 Dodge Ram
2014 Jeep Grand Cherokee
2015 Jeep Grand Cherokee
2016 Jeep Grand Cherokee
The Emissions Patch (AEM) WAS Installed on this Vehicle
I agreed to Have the Patch Installed
Please explain why you chose to have the patch installed OR explain the circumstances surrounding how your vehicle was patched without your consent
Before the patch was added to your vehicle, were you told by the dealer of any problems other owners have had after having the patch installed?
Since having the patch installed, I have noticed a change in the vehicle's performance
Please provide a general description of performance issues you have experienced, including any reduction in acceleration, towing, hesitations, difficulty starting, etc.
Since the patch was installed, my average miles per gallon (MPG) has decreased
If your MPGs have decreased, please provide your average fuel economy (miles per gallon) BEFORE the patch was installed
If your MPGs have decreased, please provide your average fuel economy (miles per gallon) AFTER the patch was installed
Since the patch was installed, I have had mechanical problems with the vehicle requiring repair by the dealership that are NOT related to any collision, accident or effort unrelated to the vehicle's general performance
If your vehicle has required repairs after the patch was installed, please describe what parts required replacement and/or what work was done on the vehicle (Note: Do not include any repairs done due to an accident or matter unrelated to the truck's normal performance)
Were you provided repair documents for any of the work described above?
Approximately how long (in days) has your vehicle been at the dealership TOTAL for repairs after the AEM patch was installed?
My overall driving experience and vehicle performance have DECREASED in quality since the patch was installed
With what you know now about the way your truck performs after the emissions patch was installed, would you still have gotten the patch installed on your vehicle?
Do you feel $3,000 and a limited extended warranty tied to emissions-related parts is sufficient for any/all issues caused at this time to your vehicle by the patch?
Do you feel you deserve a buyback of your vehicle due to any/all effects the AEM patch has had on your vehicle?
Any other comments/feedback for our firm to consider