DPS6 SETTLEMENT SURVEY PLEASE ENTER YOUR SURVEY CODE # FROM THE EMAIL SENT TO YOU: Name: Email: Phone Number: Address 1: City: Zip: State: Vehicle: Fiesta Focus Year of Vehicle: 2011 2012 2013 2014 2015 2016 Do you still own the Vehicle? Yes No Should Ford make a lump-sum cash settlement counter-offer in your case, we need to know the LEAST amount of money you would take. This IS NOT an actual offer by Ford, but we need to know your "BOTTOM LINE" so that we can try and work UP from that number. Please check what your "BOTTOM LINE" cash settlement would be: $10,000 $15,000 $20,000 $25,000 $30,000 $35,000 $40,000 $45,000 $50,000 $55,000 $60,000 How many TOTAL times did you take your Vehicle in to be inspected or repaired for transmission issues? (Please also include all times you complained but were turned away/refused service.) 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 How many actual, documented repairs have been performed on your Vehicle for transmission issues? 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Was your Vehicle purchased at a certified Ford Dealership? Yes No What was the name of the Dealership where you purchased your Vehicle? (If you purchased from a 3rd Party Dealership or Private Sale, or was a Gift, etc., please state so.) Please provide the name(s) of all Dealerships that serviced your Vehicle. (If NONE, type "None.) Here are some problems that have frequently been reported in connection with Ford’s DPS6 PowerShift transmission. Please check any that apply to your Vehicle: Shuddering Unintended/sudden acceleration or lunging Engine stalling while driving Complete loss of ability to accelerate while driving (transmission goes into 'Neutral' by itself and you are forced to pull over and stop) Gear lockouts Delay/hesitation when accelerating Difficulty stopping “Check engine” light Transmission overheating Roll back on slight inclines Rattle/grinding sounds Rough idle RPM flares/spikes Transmission fluid/oil leaks Jerking/bucking/kicking Vehicle "Slingshots" forward Premature wear/failure of the transmission and/or its components Stuck in low gear (cannot exceed a certain speed) How many times have you had your transmission totally replaced? 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 How many times have you had your transmission rebuilt? 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 How many times have you had your clutch/clutch pack replaced? 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 How many times have you had your TCM (Transmission Control Module) or PCM (Powertrain Control Module) totally replaced? 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 How many times have you had your TCM (Transmission Control Module) or PCM (Powertrain Control Module) software “re-flashed” or “updated”? 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Before purchasing your Vehicle, were you ever informed by the Dealership salesperson that the DPS6 PowerShift transmission would feel very similar to a “standard” or “manual” transmission? Yes No Before purchasing your Vehicle, were you ever informed by the Dealership salesperson that the DPS6 PowerShift transmission was a really a sophisticated “standard” or “manual” transmission? Yes No Before purchasing your Vehicle, were you ever informed by the Dealership salesperson that owners of similar Ford Vehicles have/had experienced problems with the function or operation of the transmission that Ford could not fix or permanently repair? Yes No Would you (or any co-owner) have purchased the Vehicle if you had known about the transmission problem that Ford apparently cannot fix or permanently repair? Yes No How long after purchasing your Vehicle did you first begin experiencing any problems with the function or operation of the transmission? Did you ever request an inspection or service for the transmission, but were denied or refused service? If so, please provide as much detail as possible: When? Whom did you speak with at the servicing Dealership? What was said? Has any Dealership representative ever responded to your complaints about the transmission by using any of the following explanations? Please check any that apply: “European driving style” "Drive it like you stole it”/ “Like a race car” “You taught the car wrong” “It’s all in your head” “It’s not shuddering enough” “Car has to learn your driving style” “Unique driving experience” “Everything is normal” “Normal operating characteristic” “Just keep driving it” “The next part will handle it” “We couldn’t replicate the problem” “You’re not giving the car enough gas” Which of the following Ford Dealership employees have responded to your transmission complaints by using any of the explanations listed immediately above? Please check any that apply: Ford Customer Service (Phone) Ford Customer Service (Email) Ford Cust. Service (Social Media) Ford Regional Manager/Corp Rep. Dealership service technician Dealership manager Dealership sales staff Dealership service manager Unknown dealership employee Name of the Ford Dealership employee(s) listed above, if known: Name of any owner or co-owner present when the statements above were made: Did you or any co-owner rely on any of these explanations as the reason for not seeking more service or repairs from the Dealership for your transmission complaints? Yes No Name(s) of co-owners relying on the statement(s) above: Did you ever receive from the Dealership a written overview/hand-out, notice or summary, describing the problems with your transmission as part of a normally operating transmission? Yes No Did you or any co-owner rely on this overview/hand-out in not seeking more repairs? Were you ever informed that your Vehicle qualified for a repair, but due to parts or tool shortages the repair could not be performed? Yes No If yes, did this delay in providing parts or tools prevent you or any co-owner of your Vehicle from receiving additional repairs? Yes No Was there anything else that the Dealership informed you about your Vehicle, or did in response to a transmission repair attempt that you relied upon in deciding not to seek additional repairs? Please explain: Were you ever charged a fee by the servicing Dealership to have the Vehicle transmission problem diagnosed? If so, when and how much? Were you ever unable to proceed with a transmission repair due to a required fee (for a Vehicle diagnostic Service)? Yes No Did any other event, conversation, message or circumstance occur, other than as described above, influence your decision or ability to receive or pursue more repairs? If so, please explain: Has any Dealership representative ever told you that the transmission is defective or that you "should call Ford and request a buyback”? Yes No If you answered “Yes” above, please provide the name of the Ford Dealership and employee(s), if known: If you answered “Yes” above, please provide the name of owner or co-owner present when the statements above were made: If you answered “Yes” above, please explain in detail what was said to you: SUBMIT SURVEY
